FWCS Client Testimonials

Testimonials

"I can highly recommend FWCS. The staff are friendly, extremely helpful and knowledgeable. They have dealt with all Morestaff's IT requirements for over 5 years. In that time due to expansion we have moved premises, and with FWCS this was a seamless process, no down time was experienced.

FWCS have ensured any IT problems are minimal, and the turn around of faults is within the same day, should any problem be an urgent nature, they deal with it almost immediately. We have never required a fault to be fixed on site, any faults are dealt with remotely. Only installation of new equipment has required a site visit.

FWCS have taken the time to understand our business and requirements, the service they provide is excellent, and we would not consider changing."

Regards
Sarah Ashley
Company Secretary
Morestaff Ltd
www.morestaff.co.uk

"I wanted to let you know that it has been a pleasure dealing with FWCS since 1992. Everyone I have dealt with has delivered the same continuous high level of service. It says a lot about your company and your commitment to your customers. We will continue to recommend you to anyone else who needs a high level of service."

Grant Dorrall of CP

"Great Results, Expert, High Integrity."

"I have known Francis for over 4 years. He has ALWAYS been professional and highly knowledgeable in the IT field. When running my business I trusted FWCS with my complete IT network and would always recommend FWCS to provide any company with a 1st class IT service. Francis ALWAYS go's the extra mile and would go out of his way to help anyone. Over the years I have known him he has also become a close and personnel friend."

David Tillyer

"I have to say we're delighted with the service over all of this - Jonathan's assistance (and more recently Manni's) has been invaluable at what has proved to be a very difficult time."

Graham McKie

"...I was really impressed by the whole service, the no-fuss approach and the obvious commitment to doing the job properly, which is something our former IT support company greatly lacked.

Many thanks for your help and support so far and please pass on my thanks to Neil for doing such a great job."

Debbie Breed

"Just a quick note to say thanks for sorting out the new printer and particularly I wanted to comment that your new man, Marek, who installed it for us today is excellent. Good sense of humour and thorough.

Also, I was impressed with Ian just before and over Xmas, in following up our internet access problem. It didn't get resolved until yesterday afternoon but that was more down to BT than any one else."

Simon Olley
Stylographics Ltd

"Just to let you know that Emmanuel has worked wonders on our computers and we are most grateful for his assistance.

Thank Emmanuel for his patience and I hope we can continue to do more business in the future.

Many thanks."

Mike Sapsford

"Re:Our recent installation of new PCs and hook up to ASP system."

"This is the type of set up that we have always wanted. Although expensive, being attached to ASP is the best method for us, and it is great to be able to get on with what we do best, much faster, and definitely more efficiently.

Graeme and I hope that we do not need to do anything major now as far as IT is concerned for a few years!

Thank you for your patience"

Yvonne Jacobs

"I just wanted to write a quick email to say thank you for everything you and your team have done for us over the past month or so. The support, advice, communication and continuous updates have been excellent and have made the world of difference to us. Ian in particular has been very patient and incredibly helpful every single time we call - thank you!!! Please pass my thanks on to everyone on the team."

Rebecca Archer

ICSW IT Support Contract – Quality of Service

Further to our recent conversations I would like to say how impressed I am with the quality of service by your service manager Mr. Andy Buck.

Without exception Andy is always patient, polite, professional and thorough. Indeed, without his help and attention to detail on 20 November it is unlikely that the true cause of the ICSW’s Internet failure would have been discovered (random change of IP address allocated by our ISP); the consequence of which would have been a protracted and unsatisfactory interchange with Tiscali. Andy pinpointed the problem and provided the ICSW with all the necessary information for us to enable Tiscali to resolve the problem within 15 minutes of Andy’s diagnosis.

In the opinion of the ICSW Andy sets a standard of service of which FWCS can be justifiably proud, and to which your other engineers should aspire.

Yours sincerely,

Andrew Elliott
Operations Manager
International Committee on Seafarers’ Welfare

Dear Francis

Softscan

A quick note to advise of how happy I am with the spam filter you introduced to this company through Softscan.

In our first two week period Softscan has stopped 103,000 spam e-mails from reaching us – some 96% of the total sent. This has made a big difference to staff and obviously saves a good bit of time with us all.

I am delighted to confirm our requirement for the next twelve months and thank you for introducing this facility to us.

Yours sincerely

Grant Dorrall
CHAMPIONSHIPS & IT MANAGER
CPSA