Meet the Team

There are lots of companies out there who can offer the same products and services as FWCS. But IT support is a service business and what makes the difference is our people. The relationships we build with our clients are the reason firms choose us over our competitors and stay with us for years.  Our customers know FWCS people genuinely care about their business and trust them to deliver what they promise. Allow us to introduce you to the FWCS team:

Management

Daniel McPherson - Director
Daniel, whose involvement with FWCS dates back to July 2008, semi-accurately describes his role as “getting in the way”.  Appropriately enough for someone whose job it is to see the big picture, the expression he uses to excess is “The key thing”.   Fortunately, Daniel’s wife is his ideal woman and the best advice he’s ever been given is “Mind the dog mess”.  Here’s our advice to you:  if lunching with Daniel don’t ever say “I’ll have whatever he’s having” – it’s likely to be a banana and peanut butter sandwich!

Jo Honey - Managing director
Jo is responsible for the smooth running of FWCS on a daily basis but still finds time to look after her many loyal clients. Honest, ambitious and trustworthy, Jo’s business philosophy is to “under promise, over deliver”. The best advice she’s ever been given is that it doesn’t matter what decision you make – it will all turn out the way it was meant to in the end.  Jo’s passions in life are her partner Mike, QPR football team and cat Stanleigh (named after football maverick Stan Bowles) – not necessarily in that order!

Jonathan Smy - Technical manager
The dedicated Jonathan, who joined FWCS nine years ago, designs IT solutions for clients and gives them consultancy advice on improving system performance.  He says he gets great satisfaction in clearing his To Do list down to single figures.  Jonathan, whose role model is multi-millionaire businessman Peter Jones, never stops - he has a bad habit of tapping his foot when seated.  Unsurprisingly, after a typical 12 to 14 hour day, his favourite place is bed!

Sarah Matthews - Financial controller
If the fun-loving Sarah could switch places with anyone for a day she says it would be “someone who is really exciting and a risk taker – the total opposite to an accountant”.  Bad drivers make Sarah angry and she claims her worst bad habit is sometimes saying the wrong thing.  An awesome dancer, she also gets real satisfaction from helping to run her local Brownies pack.  Her ideal man is TV presenter Declan Donnelly (the shorter, fairer half of ‘Ant & Dec’) who once kissed her.  We checked and he’s still single Sarah . . .!

Sales & Admin

Emma Child - Finance administrator
The super tidy Emma deals with all the finances of FWCS and despite her busy role says it doesn’t feel like coming to work because of the great atmosphere.  The people she most admires are her parents for raising four daughters, none of whom have gone off the rails.  (Proving this, Emma’s worst habit appears to be “eating too many crisps”)  Headstrong, fun and caring, she says the best advice she’s ever been given is “Follow your instincts”.  Acting on this, Emma once gatecrashed an Arsenal dinner dance and had her photo taken with all the players!

Janine Reid - Sales administrator
Dealing with suppliers, liaising with clients and co-ordinating engineers’ schedules are all part of a typical busy day for South African Janine.  Drivers who dither in traffic and salespeople who lie are among the things that make her angry, which perhaps explains why she says her worst habit is swearing.  But Janine soon calms down with a cup of Earl Grey and a bag of M&Ms or Maltesers.  Her rather gruesome claim to fame is that she knows the policeman who picked up Heather Mills’ leg after it was severed in a road accident.

Lauren Bateman - Sales administrator
Lauren’s is the friendly voice you hear on the phone whenever you call the FWCS office number, rather than support line.  She says the best thing about working at FWCS is the people who are more like friends than colleagues.  She gets great satisfaction when an engineer reports back from a job she’s been involved in that all has gone well and the client is happy.  She’s always the first on the dance floor and, if you’re buying, her favourite drink is a jug of woo woo!*
*Fill a cocktail shaker with ice, add 1oz vodka, 1oz peach schnapps and 2oz cranberry juice, shake then serve!

Sarah Tam-Im - Sales administrator
MD Jo describes the bubbly Sarah as her “right hand woman” and she is also very popular with the many FWCS clients she helps on a daily basis.  If the new mum could swap places with anyone for a day it would be her daughter Lyla to see what some of her gurgles actually mean.  Sarah loves her job and looks forward to returning from maternity leave to see “the great FWCS people who have helped me through some tough personal times”.

Technical

Andy Buck - Senior support engineer
Andy joined FWCS in 2003 and is responsible for supporting all FWCS customers by phone and email. Specialising in the install and maintenance of servers, PC’s, operating systems and networking equipment, Andy has over 20 years hands-on core level experience in the IT support industry.

Carl Green - Senior support engineer
Carl’s job involves day-to-day helpdesk support, installations of hardware and software at customer premises and training FWCS’s 1st and 2nd line engineers.  He is known for being kind, reliable and hardworking and the only vice we’ve discovered is being untidy.  Carl, who is married and has a dog called Bailey, most admires Radio 1 DJ Chris Moyles for his charity work. Richard Branson is the person Carl would most like to switch places with so he could spend his money and holiday on his private island!

Carlos Ferreira - Support engineer
Carlos is generally the first person customers talk to when they ring the support line for instant help. He describes his job as being to “get details of their problem and help them from the get go to save them the trouble of waiting for a callback”. In between sorting out IT issues, a typical lunch is “mum’s cooking”. In the inexplicable absence of his ideal woman Jessica Alba, Carlos enjoys having a laugh with his colleagues.

Clinton Tavares - Support engineer
At just 19 years old, Clinton is the baby of the FWCS family and is only half joking when he says his job involves making lots of tea.  A cool dude, he claims John Travolta in Pulp Fiction most closely matches his dancing style.  Clinton’s worst bad habit (or at least the worst one he’ll admit to) is walking into a room and forgetting why on earth he’s there.  He says the best thing about working at FWCS is the people – we love you too Clinton!

Jack Forrest - Support engineer
Physics graduate Jack is definitely in the right job as he cites “getting to the bottom of a problem” as giving him the greatest satisfaction in life!   This coffee fiend can often be heard asking, “Who wants a drink?” and a typical lunch is usually ‘Lunchbox Number 6’ from the local Chinese takeaway.  Jack’s idea of relaxation is “chilling in front of a computer doing something that doesn’t require x done by y”.

Stuart Hamilton - Support engineer
Stuart describes his role as “resolving customers’ client and server side IT problems, answering emails and generally being helpful”, which is something he’s very good at.  He was attracted to FWCS by the friendly, relaxed working atmosphere and unwinds at the end of a hard day by walking home.  You’ll spot the clues that Stuart is a bit of a footie fan: his hero is Tottenham legend Bill Nicolson (“the greatest football manager ever to exist”) and he once called on Les Ferdinand’s house when trick or treating.

Syed Abbas - Project manager
Chelsea fan Syed joined FWCS a year ago as a 2nd line engineer.  His promise was quickly spotted and he was promoted to his current role organising IT projects, installations, migrations and office moves.  FWCS and his family – wife Aqeela and baby daughter Khadija – are Syed’s twin passions and drive everything he does.  Syed enjoys watching TV programmes such as The Apprentice and Dragons’ Den and the person he most admires is Donald Trump, followed by Sir Alan Sugar.  Syed says the best advice he’s ever been given was by Francis West: “10% of life is determined by what happens to you – the other 90% is what you make of it.”

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